How long will it take for my order to arrive ?

For prints and stickers please allow 2-3 working days for your order to be processed and shipped.

• UK deliveries are charged at £0.01 and are shipped Royal Mail First Class Recorded (1-2 working days).
  Please note a signature will be required upon receipt.
• UK orders totalling £30 or over qualify for free delivery, which will be applied at checkout.
• Overseas deliveries are charged at £8.99 and are sent via tracked international postage. Delivery times can vary from 7-28 days depending where you are in the world and deliveries will require a signature.
• International orders totalling £60 or over qualify for free delivery, which will be applied at checkout.

Shipping costs for custom commissioned orders will vary depending on the size and your location, please contact me directly for a quote.

Sweet Illustrations is not liable for tax/custom/import duties that may be charged once the parcel has reached its destination. These charges must be paid by the recipient of the parcel.

Please ensure that you have provided the correct address when ordering, we take no responsibility if we are provided with an incorrect address.

If an item is returned, then the sender is responsible for further costs of redelivery.

What is your refund policy ?

E-mail info(at)sweetillustrations.co.uk(dot)co(dot)uk with your order number, name and return request.

Please note we do not offer refunds on commissions.

You can return prints and stickers for a refund up to 14 days after the date you receive the item :

• The item(s) must be returned in their original condition and the packaging they were sent in.
• You are responsible for the cost and proof of returning the item(s)..
• For international returns, you must write in the customs declaration that you are returning unwanted goods, and are responsible for any custom/import duties that may occur.
• Please allow up to 10 working days for returns to be processed after we have received your return.
• All refunds will be issued back to the same PayPal account the order was made with.
• Postage charges will not be refunded.

There is a problem with my order

All of our products are carefully checked and packaged to a high standard so they can arrive with you safely! However, if for any reason there is a problem with your order please get in touch immediately via email to info(at)sweetillustrations.co.uk(dot)co(dot)uk with an attached image of the item, your name, and order number.

Restrictions

We cannot ship to the following countries, this list is subject to change :

• Syria
• Libya
• Somalia
• Yemen
• Venezuela
• Sudan

I will be in contact if there are any issues in fulfilling your order, and thank you for shopping with Sweet Illustrations !