Terms / Shipping / Returns

How long will it take for my order to arrive ?

For prints and stickers please allow 2-3 working days for your order to be processed and shipped.

Shipping costs for custom commissioned orders will vary depending on the size and your location, please contact me directly for a quote.

Sweet Illustrations is not liable for tax/custom/import duties that may be charged once the parcel has reached its destination. These charges must be paid by the recipient of the parcel.

Please ensure that you have provided the correct address when ordering, we take no responsibility if we are provided with an incorrect address.

If an item is returned, then the sender is responsible for further costs of redelivery.

What is your refund policy ?

E-mail info(at)sweetillustrations.co.uk(dot)co(dot)uk with your order number, name and return request.

Please note we do not offer refunds on commissions.

You can return prints and stickers for a refund up to 14 days after the date you receive the item :

There is a problem with my order

All of our products are carefully checked and packaged to a high standard so they can arrive with you safely! However, if for any reason there is a problem with your order please get in touch immediately via email to info(at)sweetillustrations.co.uk(dot)co(dot)uk with an attached image of the item, your name, and order number.

Restrictions

We cannot ship to the following countries, this list is subject to change :

I will be in contact if there are any issues in fulfilling your order, and thank you for shopping with Sweet Illustrations !